Refund Policy

Claypot SG Cambodia

Effective Date: 13/02/2026

At Claypot SG Cambodia, we are committed to providing high-quality Halal cuisine and excellent customer service. This Refund Policy outlines the conditions under which refunds, replacements, or credits may be issued.

1. Dine-In Orders

If you experience any issue with your meal during dine-in:

• Please notify our staff immediately

• We will gladly replace the dish or offer an alternative

• Refunds may be provided only if the issue cannot be resolved

No refunds will be issued after the meal has been fully consumed unless there is a verified quality concern.

2. Takeaway & Delivery Orders

For takeaway or delivery orders:

• Customers must report any issues within 2 hours of receiving the order

• Valid issues include incorrect items, missing items, or food quality concerns

• Photo evidence may be requested to process the claim

If approved, we may offer:

• A replacement item

• Store credit

• Partial or full refund

Delivery fees are non-refundable once the order has been dispatched, except in cases of restaurant error.

3. Incorrect Orders

If you receive the wrong item due to our mistake:

• We will arrange a replacement or refund

• Customers may be asked to return the incorrect item

4. Cancellations

Before Preparation

• Orders cancelled before food preparation begins are eligible for a full refund

After Preparation or Dispatch

• Orders cannot be cancelled or refunded once preparation has started or delivery has been dispatched

5. Payment Errors

If you believe you were charged incorrectly:

• Please contact us within 3 days of the transaction

• Verified billing errors will be refunded to the original payment method

6. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after order preparation

• Incorrect delivery details provided by the customer

• Failure to receive the order due to customer unavailability

• Minor variations in taste, spice level, or presentation

• Delays caused by traffic, weather, or third-party delivery services

7. Processing Time

Approved refunds will be processed:

• Cash payments: immediately or within 1 business day

• Card or digital payments: within 5–10 business days (depending on the payment provider)

8. Our Commitment

Claypot SG Cambodia strives to maintain the highest standards of food quality, hygiene, and Halal compliance. Customer satisfaction is our priority, and we will handle all refund requests fairly and professionally.

9. Contact Us

For refund requests or assistance:

Claypot SG Cambodia
Phnom Penh, Cambodia (Near Wat Phnom Temple)

Phone: 096 401 2979
Email: admin@claypotsg.com